A Blind Man and His Service Dog Are Kicked Off a Flight — and Fellow Passengers Are Furious

These days, commercial airlines are about as popular with the general public as a cattle rancher at a conference for vegans. Somewhere, airlines went from being symbols of elegance and glamor to examples of corporate penny-pinching and disregard for customer needs. Commercial flight is only slightly less glamorous and comfortable than having both your legs hit with a baseball bat and being stuffed into a broken refrigerator for six hours.

Airlines who want that image to go away might want to look to U.S. Air Express as an example of how not to manage customer relations.

 

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