Late last week, Edith Lombardo-Albach of Staten Island, N.Y., was waiting to hear that her 6-year-old English Springer Spaniel named Hendrix had landed safety in Phoenix. Lombardo-Albach had accompanied the dog to the airport herself. He was traveling on a United Airlines flight in the cargo hold.
“They marked everything Phoenix, and put the tags on Phoenix,” she told ABCNews.com.
Her daughter was waiting for the dog in Phoenix. But minutes before the plane was due to land, the airline called Edith. Hendrix would not be landing in Phoenix.
“Originally, I thought the dog had died and I started screaming,” she said.